Purchases through Paddle
This information applies to asset purchases processed through Paddle. For these purchases, Paddle acts as the reseller and your contractual seller. Your purchase documents identify the relevant Paddle entity. Get-Assets supplies the assets and provides product support. Your purchase documents and applicable statutory rights govern your purchase.
Digital content and withdrawal
Consumers may have a statutory right of withdrawal. Under German law, this right can expire early for paid digital content supplied without a physical medium if performance has begun after you expressly consented to performance starting before the withdrawal period ends and acknowledged that you would lose your right of withdrawal when performance begins. You must also have been provided with the required contract confirmation on a durable medium, recording your consent and acknowledgement.
Making a purchase or visiting this page does not replace these requirements. If the statutory conditions have not been met, these notices do not exclude an existing right of withdrawal. Mandatory rights under the law applicable to your purchase remain unaffected, including for international purchases.
Refunds and technical problems
Get-Assets does not offer an additional voluntary money-back guarantee solely for a change of mind. Statutory withdrawal and defect-related rights, and rights arising from your purchase documents, remain unaffected. This does not restrict any discretionary refund granted by Paddle.
If an asset does not work as described, please contact our product support. Include the asset name, your software version and the error message. Do not send passwords, API keys or full payment details. We will investigate the problem and possible remedies. Depending on the applicable legal conditions, defects may give rise to further rights, such as a price reduction, termination of the contract or damages.
Contacting product support is not a prerequisite for exercising an existing statutory right of withdrawal within its deadline. Technical problems are not the only possible legal grounds for a refund.
Contacting Paddle
To exercise a right of withdrawal or request a refund, use the management or support link in your Paddle purchase confirmation, or visit Paddle buyer support. Paddle provides a withdrawal function in its customer portal for eligible transactions. Submitting a request does not automatically establish a refund entitlement; your statutory rights apply independently.
See the Paddle Buyer Terms and Paddle Refund Policy for further information. The version applicable at the time of your purchase governs that purchase.
Access after a refund
A refund may end the asset and download access granted by the affected purchase. For partial refunds, the affected scope matters. Files already saved on your device are not technically deleted by this process; any continued use is governed by the applicable contractual and statutory rules.
Earlier purchases without Paddle
For earlier orders where Paddle was not the seller, the relevant purchase documents and statutory rights continue to apply. This information does not change those contracts. Use the contact details in your purchase documents, or contact Get-Assets for help identifying the appropriate route.